Shipping Policy

We deliver to addresses across the UAE. Delivery is arranged after your order is confirmed. International shipping is not offered at this time.

Orders are typically reviewed after they are placed. Because this store uses Cash on Delivery, you may receive a call or message to confirm the order, delivery address, and phone number before the order is dispatched.

Processing starts after confirmation. If we cannot reach you, dispatch may be delayed or the order may be cancelled.

Many UAE orders arrive within about 1–3 business days after confirmation. Some items and locations are closer to 1–2 business days; others may take longer.

These timings are estimates, not guarantees. Delivery can vary by product, fulfilment partner, city, remote area, and courier schedule.

Payment is collected in cash when the order is delivered. Please keep your phone available on the delivery day and have the order amount ready.

Delivery can take longer than the estimate because of incomplete or unclear address details, missed confirmation calls, stock or fulfilment checks, courier congestion, public holidays, weather, or remote-area routing.

If there is a known delay that affects your order, we will share what we can once we have an update.

Please provide a complete UAE address and a working mobile number. Include building name, apartment or villa number, area, and any useful landmark. Couriers often call before arrival, so an unreachable number can delay or prevent delivery.

If you miss a delivery, the courier may try again or call you to rearrange. If repeated attempts fail, the order may be returned and cancelled. If that happens, contact us so we can advise whether the order can be resent.

Not every product is available for immediate dispatch. If an item cannot be fulfilled, we will contact you. You can then cancel, wait, or discuss another available option.

If your order is taking longer than expected, or you need to update an address before dispatch, contact SouqNexa with your order number, name, and phone number. We will look into the status and help where we can.