Frequently asked questions

SouqNexa currently accepts Cash on Delivery only. You pay in cash when the courier delivers your order. We do not currently offer online card payments or digital wallets at checkout.

Yes. Cash on Delivery is the payment method offered on every customer order. Please keep the order amount ready for the courier.

We currently deliver within the United Arab Emirates only. International shipping is not available.

Many UAE orders arrive within about 1–3 business days after the order is confirmed. Timing can vary by product, location, and fulfilment, so this is an estimate rather than a guaranteed window. See our Shipping Policy for more detail.

Add the product to your cart, check out with your UAE delivery address and phone number, and submit the order. You pay the courier in cash when the order arrives. We or our delivery partner may call or message you to confirm the order before dispatch.

You can ask us to cancel if the order has not yet been dispatched. Use the Contact page with your name, phone number, and order number. Once an order is already with the courier, cancellation may no longer be possible.

Keep the product and packaging, then contact us as soon as you can with your order number and photos or a short video of the damage. We will review the case and explain the next step, which may be a replacement or another approved resolution.

Contact us with your order number and photos of what arrived. If the item is confirmed as incorrect, we will advise whether a replacement, return, or another resolution applies to that order.

Returns are reviewed case by case. Damaged, defective, or incorrect items are the usual starting point. Change-of-mind returns are generally not accepted. Eligibility can depend on the product and fulfilment rules. See Returns & Refunds for the full process.

Because you pay on delivery, there is no online payment to reverse automatically. If a refund is approved, we will confirm the method with you, typically after any required return and inspection. We do not promise refunds within a fixed number of days.

Use the Contact page and include your name, phone number, and order number if you have one. Support email, phone, or WhatsApp details are shown there when they have been set in the store.

The courier may call you or try again. Please keep your phone available. If repeated attempts fail, the order may be returned and cancelled. Contact us if that happens and you still want the order.

No. Availability depends on stock and fulfilment. If an item cannot be dispatched, we will contact you. You may cancel, wait, or ask about another available option.